Troubleshooting Page for Button Design Studio:Pro

The app looks outdated or is acting strangely after changes

• Refresh the page and try again.
• If the browser still shows an older version, do a hard refresh.
• On Windows, try Ctrl + F5. On Mac, try Command + Shift + R.

Buttons, sliders, or toggles do not respond the way you expect

• Click once outside the canvas, then try the control again.
• Make sure another panel is not covering the control you want.
• Try again in Chrome, Edge, or Safari if you are using a different browser.

The image file name appears, but I do not see the image on the design

• Open Image Controls and check Size first.
• Drag the image on the preview in case it loaded off-center.
• Reduce extreme stretch or rotation settings if you changed them heavily.

An image I have never used before will not load

• Try a common image type such as PNG, JPG, JPEG, or WebP.
• Open the image outside Pro first to make sure the file itself is valid.
• If the image is extremely large, resize it and try again.
• Refresh the page before trying again if uploads were failing a moment ago.

The same image loads, but a different new image does not

• Refresh the page and try the new file again.
• Choose the file again carefully and wait for the image controls to finish updating.
• If needed, test the same file after renaming it or exporting a fresh copy from your graphics program.

The image looks stretched, dull, or oddly cropped

• Return stretch controls closer to their default values.
• Use Brightness, Contrast, Saturation, and Exposure for image cleanup rather than overusing stretch.
• Reimport the image if you want to restart from a clean version.

I want to clear text or add the enhancement ring from the photo panel

• Open Image Controls first.
• Use DTF to delete all text fields except the tagline when you want a photo-only layout or a background image that already includes its own text.
• Click Add Enhancement Ring to show the ring controls directly below the image tools so you can keep adjusting the photo at the same time.
• If DTF is hidden, make sure a photo is loaded and the photo panel is open.

Text is missing or not where I expect it

• Click the text directly on the preview to jump to its controls.
• Check whether that field is using a very small size, wide spacing, or an extreme position value.
• Use the CS pill to recenter one text field left to right, or the CA pill to recenter all text fields at once.
• For extra fields, drag the text directly on the preview if you need to bring it back into view.

A custom font does not appear in the font lists

• Open Fonts (Add/Delete) and confirm the font actually imported.
• Use common font file types such as TTF, OTF, WOFF, or WOFF2.
• Refresh the page once after importing if the list looks stale.

I want to remove imported fonts

• Open Fonts (Add/Delete).
• Use Delete Font to reveal the delete manager.
• Select the imported fonts you no longer want, then use Delete Selected Font(s).

A color I used is not appearing in the design color list

• Click the color again so the panel registers the current selection.
• If you are working with the enhancement ring, make sure the ring is actually enabled.
• Refresh the page if a recent UI change seems stuck.

I want exact repeatable colors for future designs

• Open Hex Colors (Add/Delete).
• Save the exact hex values you use often.
• Then reuse those same saved colors across backgrounds, text, outlines, and ring settings.

I know the feature name but I cannot find the panel

• Open Feature Finder in the center area.
• Switch between Show Basic Features and Show Advanced Features if needed.
• Use the shortcut that matches the current label exactly, such as Fonts (Add/Delete), Hex Colors (Add/Delete), Tagline Setup, Use This Saved Text Layout, or Add Enhancement Ring.
• Reset All Settings now opens its confirmation dialog directly from Feature Finder.

Nothing happens when I try to download a PDF

• Select a button size first.
• Try the download again after confirming whether you want tagline information included.
• Check whether your browser blocked the download.

The PDF layout looks wrong

• Check the selected button size in the right panel.
• Look at the preview sheet before exporting.
• Download again after changing the size if the current layout does not match the button you are making.

The PDF downloads but will not open

• Try opening it in Preview, Adobe Acrobat Reader, Edge, or Chrome.
• If the file looks incomplete, delete it and export again.

The printed buttons are too large or too small

• Export as a PDF first.
• In the print dialog, set scaling to 100% or Actual Size.
• Do not use Fit to Page, Shrink to Fit, or automatic scaling.

The PDF preview looks correct, but the printed page does not

• Check the printer software for its own enlargement or resize settings.
• Turn off borderless enlargement or print enhancement options that change page size.

A saved text layout does not seem to load the way I expected

• Load it again once after refreshing the page.
• Check whether you saved the text layout before or after a major round of edits.
• Saved text layouts currently preserve the text layout, settings, and colors, but they do not save uploaded images.
• This is intentional. Keeping images out of the saved file helps reduce memory use and keeps Pro responsive, so it is not a bug.
• If the original design uses a photo or background image, upload that image after loading the saved text layout to finish the design.
• Use the current preview to confirm text, colors, and images before exporting.

I want to browse saved text layouts before committing to one

• Use the saved text layout picker on the start screen to move through your layouts.
• Pick a layout, then click Use This Saved Text Layout when you are ready to open the studio with that layout loaded.
• The picker stays available while you browse, so you do not need to start over just to compare another layout.

I want a safer workflow before major changes

• Use Save Your Text Layouts before experimenting.
• Keep more than one saved text layout version for important customer work instead of overwriting the same text layout every time.

I do not understand why Pro is asking about tagline during export

Pro can include optional back-curl information on PDF exports. If you have tagline information saved, the app asks whether you want it included before creating the final output.

I want to change or remove tagline information

• Open Tagline Setup.
• Edit the text, visibility, and styling there.
• If you do not want it used for the export, answer No when the download prompt asks about tagline.

The design has become too cluttered to fix comfortably

• Save the current text layout first if there is anything you may want to reuse later.
• Then use Reset All Settings and confirm the dialog for a clean starting point.

I am not sure whether I should reset or keep adjusting

If several settings are fighting each other at once, reset is often faster than manually undoing a long chain of experiments.